Grievances and Appeals Complaint Resolution
Savannah Technical College is committed to ensuring an environment for all members of the College Community including the general public that is fair, humane, and respectful; an environment that supports and rewards students and employees on the basis of relevant considerations, and an environment that is free from illegal or inappropriate conduct.
In an instance of perceived violation of College policies, standards of professional conduct or state or federal law, any member of the College Community may file a complaint, which shall be resolved as addressed in these policies and procedures. Individuals may follow an informal and/or formal process to reach resolution of the complaint. (At no time will the College policy contradict policy and procedure as determined by the Technical College System of Georgia [TCSG] as listed in the TCSG Policy and Procedures at www.tcsg.edu. If a contradiction is realized, the TCSG Policy will prevail).
Retaliation in any form against individuals bringing grievances is prohibited and will subject the offender to disciplinary action. An individual who initiates a fraudulent or bad faith claim or charge shall also be subject to disciplinary action.
Complaint Process
Per NC-SARA procedures, any complaints pertaining to a Savannah Technical College online course or program should be filed with Savannah Technical College first; please refer to the Student Grievances General Policy and Procedure in the Savannah Technical College Catalog and Student Handbook. Complaints needing further investigation beyond the college level may be submitted to TCSG using the Program Integrity Complaint Form. Before submitting to TCSG, students need to follow the institution’s process exactly as it is written in the student handbook and catalog.
A student may appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the institution’s and TCSG’s resolution is not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the institution. GNPEC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy.